Privacy Policy

We are committed to protecting your personal data and being transparent about how we use it. This policy explains exactly what we collect, why, and your rights.

📅 Last updated: March 2026 🏢 Haven Marketing Ltd 🇬🇧 UK GDPR Compliant

Who We Are
What Data We Collect
How We Use Your Data
Legal Basis for Processing
Who We Share Your Data With
How Long We Keep Your Data
Cookies
Your Rights
Data Security
International Transfers
Contact Us & Complaints

1. Who We Are

GetPetInsuranceQuote.co.uk is a trading name of Haven Marketing Ltd, a company registered in England and Wales.

We operate a lead generation service that connects pet owners with UK pet insurance providers. We are not an insurance provider, broker or financial advisor.

For the purposes of UK GDPR and the Data Protection Act 2018, Haven Marketing Ltd is the Data Controller for the personal data you submit through this website.

Haven Marketing Ltd
Registered in England and Wales
Company Number: 17091189
Registered Address: 86-90 Paul Street, London, EC2A 4NE

ICO Registration: Registration with the Information Commissioner's Office is currently in progress. We are fully committed to GDPR compliance during this period.

2. What Data We Collect

When you submit our enquiry form, we collect the following personal data:

Contact Information

First name and last name
Email address
Phone number
Postcode

Pet Information

Pet type (dog, cat, rabbit, other)
Pet name
Pet breed (optional)
Pet age
Whether your pet is neutered or spayed
Whether your pet is currently insured

Insurance Preferences

Type of cover you are looking for
Approximate monthly budget
Timing — when you are looking to get cover

Technical Data

IP address
Browser type and version (via cookies — see section 7)
Pages visited and time spent on site
Referring website or advertisement

3. How We Use Your Data

We use your personal data for the following purposes:

To connect you with UK pet insurance providers — this is the primary purpose of our service. We pass your details to relevant insurers who may be able to offer you a policy.
To send you a confirmation email — acknowledging receipt of your enquiry and explaining next steps.
To notify our team — so we can manage and monitor lead quality and service delivery.
To improve our service — we analyse aggregated, anonymised data to improve our website and matching process.
To comply with legal obligations — we retain records as required by applicable law.

We do not use your data for unsolicited marketing. We will not send you promotional emails beyond the initial service confirmation unless you have separately opted in to receive marketing communications.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

Consent (Article 6(1)(a))

By submitting our form and ticking the consent checkbox, you provide explicit consent for us to share your personal data with UK pet insurance providers for the purpose of receiving insurance quotes and information.

Legitimate Interests (Article 6(1)(f))

We process technical data (IP address, browser data) on the basis of our legitimate interests in operating a secure and effective lead generation service, including fraud prevention and service improvement.

You have the right to object to processing based on legitimate interests. See section 8 for details.

6. How Long We Keep Your Data

We retain your personal data for the following periods:

Lead data — retained for up to 2 years from the date of submission, to fulfil our service obligations and comply with any legal requirements.
Email communication records — retained for up to 1 year.
Technical logs — retained for up to 90 days for security and fraud prevention purposes.

After these periods, your data is securely deleted or anonymised.

You may request deletion of your data at any time — see section 8.

7. Cookies

Our website uses cookies to function correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are set in response to actions you take such as filling in forms.

Cloudflare cookies — used for security, bot detection and performance optimisation.
Session cookies — used to maintain your form session as you complete it.

Analytics Cookies (with consent)

With your consent, we may use analytics cookies to understand how visitors interact with our website. This helps us improve the service. No personally identifiable information is collected through analytics cookies.

Advertising Cookies (with consent)

With your consent, we may use advertising pixels (such as Meta Pixel or Google Ads tags) to measure the effectiveness of our advertising campaigns. These cookies help us understand which advertisements led you to our website.

Managing Cookies

You can manage your cookie preferences through our cookie consent banner when you first visit the site, or at any time by clearing your browser cookies and revisiting. Most browsers also allow you to control cookies through their settings.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your personal data ("right to be forgotten").
Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
Right to data portability — you can request your data in a structured, machine-readable format.
Right to object — you can object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Note: If you request deletion of your data, we will also notify any insurance providers we have shared your data with and request they delete it. However, once data is shared with a third party, we cannot guarantee deletion from their systems and you may need to contact them directly.

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

All data is transmitted over encrypted HTTPS connections
Our databases are hosted on secure, access-controlled servers within the UK
Access to personal data is restricted to authorised personnel only
We use Cloudflare's security infrastructure for DDoS protection and threat detection
Regular security reviews and access audits

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

10. International Data Transfers

We store and process your data within the UK and European Economic Area (EEA). Where we use third-party services that may process data outside the UK/EEA (such as Cloudflare), we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including Standard Contractual Clauses where applicable.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Data Controller Contact

Haven Marketing Ltd

Email: [email protected]

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk | Helpline: 0303 123 1113